Refund policy

  1. Introduction
    At WaggyPop, customer satisfaction is our top priority. This Return & Refund Policy explains the conditions under which products purchased from our store may be returned or refunded.

2. Eligibility for Returns
A product is eligible for return if:

  • It was purchased directly from WaggyPop.
  • The return request is made within 7 days from the date of purchase.
  • The item is unused, unopened, and in its original packaging.
  • The product is in resalable condition with all tags, labels, and accessories intact.

⚠️ Note: Pet food, treats, supplements, and other consumable or perishable items are not eligible for return unless they are damaged or defective.

3. Damaged or Defective Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Clear photos/videos of the issue
  • A valid purchase receipt or order number
  • After verification, WaggyPop will offer:
  • A replacement of the same product, orA full refund

4. Return Procedure
To initiate a return:

  • Contact WaggyPop customer support.
  • Provide your order number and reason for return.
  • Return the product to the address provided by us.
  • Return shipping costs are the customer’s responsibility unless the return is due to our error.

5. Refund Process

  • All returned items will be inspected upon receipt.
  • Once approved, refunds will be processed within 7–12 working days.
  • Refunds will be issued via:
  1. Original payment method, or
  2. Store credit (if preferred)

6. Exchange Policy
Customers may request an exchange instead of a refund, subject to product availability and eligibility.

7. Non-Returnable Items
The following items are non-returnable:

  • Opened or used pet food, treats, or supplements
  • Customized or special-order productsItems damaged due to misuse or improper handling
  • Gift cards or promotional items

8. Customer Responsibility
Customers must ensure:

  • Returned products are properly packed to avoid damage
  • All original items and packaging are included

9. Contact Information
For any questions regarding our Return & Refund Policy, please contact:

WaggyPop
📧 Email: mahbubahmedlimon@gmail.com